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AQUA K Official Policy v1.0

RETURN & REFUND POLICY
Last Updated: July 12, 2026

Thank you for shopping with AQUA K Lifestyle.

1. Return Eligibility
Eligible products may be returned within 30 calendar days from delivery. Items must be unused, in original condition and packaging, include all original contents, and be accompanied by proof of purchase or an order number.

2. Non-Returnable Items
Opened or used cosmetics, skincare products, food products, dietary supplements, personal care products, gift cards, clearance/final sale items, and products marked as non-returnable are not eligible for return.

3. Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery at info@aquaklifestyle.com and provide your order number and supporting photos. Depending on the circumstances and applicable law, we may provide a replacement, refund, store credit, or another appropriate resolution.

4. Change of Mind Returns
Eligible products may be returned if all return requirements are met. Return shipping costs are the customer's responsibility. Original shipping charges are non-refundable unless required by law.

5. Return Authorization (RA)
Before returning any product, please contact us at info@aquaklifestyle.com to obtain a Return Authorization (RA).

6. Refund Process
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your financial institution to process the refund.

7. Exchanges
We replace products only if they arrive damaged, defective, or incorrectly shipped.

8. Return Shipping
Customers are responsible for return shipping costs unless the error was ours or the item has a verified manufacturing defect. We strongly recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.

9. Order Cancellations
Orders may be canceled before shipment only.

10. Chargebacks
Please contact us first so we can work toward a fair resolution before initiating a payment dispute.

11. Limitation
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

12. Contact Us
AQUA K Lifestyle
Email: info@aquaklifestyle.com

Customer Satisfaction
Our goal is to build long-term trust with every customer. If you experience any issue with your purchase, please contact us first so we can work together toward a fair solution.

AQUA K Official Policy v1.0