AQUA K Official Policy v1.0
FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: July 12, 2026
GENERAL
1. What is AQUA K Lifestyle?
AQUA K Lifestyle is a U.S.-based company dedicated to introducing carefully selected premium Korean products to customers across the United States.
2. Are your products authentic?
Yes. We work directly with trusted Korean manufacturers and authorized suppliers.
3. Where are your products made?
Most products are proudly manufactured in South Korea.
ORDERS
4. How do I place an order?
Add products to your cart, proceed to checkout, and complete your secure payment.
5. Can I cancel my order?
Orders may be canceled only before shipment. After shipment, please refer to our Return & Refund Policy.
SHIPPING
6. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days within the United States depending on your location.
7. Do you ship throughout the United States?
Yes. We currently ship to all 50 U.S. states.
8. Do you offer international shipping?
Yes. Customers are responsible for applicable customs duties, taxes, and import fees.
9. How can I track my order?
You will receive a shipping confirmation email with your tracking number and tracking link.
RETURNS
10. Can I return opened products?
Opened cosmetics, food products, dietary supplements, and personal care products cannot be returned for health and safety reasons.
11. What if my order arrives damaged?
Please contact info@aquaklifestyle.com within 7 days with your order number and clear photos.
PRODUCTS
12. Are your cosmetic products FDA approved?
Cosmetics are generally not individually approved by the FDA before marketing. Our products are manufactured by reputable Korean manufacturers in accordance with applicable regulations.
13. How should I store Deep Sea Salt?
Store in a cool, dry place. Slight clumping is normal and does not affect quality or safety.
14. Are your products guaranteed?
If you experience any issue, please contact us and we will work with you toward a fair solution.
PAYMENT
15. What payment methods do you accept?
We accept major credit cards and other secure payment methods available through Shopify Checkout.
CUSTOMER SUPPORT
16. How can I contact AQUA K Lifestyle?
Email: info@aquaklifestyle.com
We aim to respond within 1–2 business days.
SECURITY
17. Is my payment information secure?
Yes. Payments are securely processed by trusted third-party providers. AQUA K Lifestyle never stores your complete payment card information.
STILL HAVE QUESTIONS?
If you cannot find the answer you are looking for, please contact us at info@aquaklifestyle.com.
AQUA K Official Policy v1.0